Policies...

Privacy Policy -- We do not sell names, phone numbers, or e-mail addresses under any circumstances. Some prospects have requested to talk to a reference from time to time. In that situation we get permission from the client before we give out any client information. We do not give out names, phone numbers, or e-mail addresses to anyone unless we get permission from the client first.

Return Policy -- We are a small company and cannot afford unhappy clients. Our success has been due to providing excellent customer service and a good quality product. Therefore, if after one year from date of purchase you are dissatisfied with the quality of our product return the batting cage and we will refund your money. You will only be out the return shipping charges.  This applies to our standard cages only, not custom cages.  It does not apply to any pitching machines or pitching machine accessories.  Each pitching machine manufacturer has their own return policy as shown below:

Bata:  30 days after receipt of machine, with 25% restocking fee, plus shipping charges.
First Pitch:  14 days after receipt of machine
Zooka:  30 days after receipt of machine.

Warranty Policy -- We warranty the net, L-screen, and connectors for one year from date of purchase. The warranty covers baseball/softball related use. We do not warranty non-baseball/softball activities: lawn mower damage, animals chewing holes in the net, etc. We will send scraps we have on hand to repair the net in those non-sports related instances. There may be a nominal charge for such scraps.

International Shipping Now Available!

We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.

Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process saves international customers up to 82% off typical international shipping rates.

Step-By-Step Order Guide:

• 1. Shop for your items on our website and add them to your cart.
• 2. Setup your Bongo International account by clicking the below image.
• 3. After signup, Bongo will provide you with your very own US address.
• 4. Back at our site, proceed to checkout.
• 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
• 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
• 7. Choose your domestic shipping method, and Place Order.
• 8. Once completed, finish your verification process with Bongo.
• 9. Bongo will take over from here, so communicate directly with them for delivery of your order.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started!