Privacy Policy -- We do not sell names, phone
numbers, or e-mail addresses under any
circumstances. Some prospects have requested to talk
to a reference from time to time. In that situation
we get permission from the client before we give out
any client information. We do not give out names,
phone numbers, or e-mail addresses to anyone unless
we get permission from the client first.
Return Policy -- We are a small company and
cannot afford unhappy clients. Our success has been
due to providing excellent customer service and a
good quality product. Therefore, if after one
year from date of purchase you are dissatisfied
with the quality of our product return the cage and
we will refund your money. You will only be out the
return shipping charges.
Warranty Policy -- We warranty the net,
L-screen, and connectors for one year from date of
purchase. The warranty covers baseball/softball
related use. We do not warranty
non-baseball/softball activities: lawn mower damage,
animals chewing holes in the net, etc. We will send
scraps we have on hand to repair the net in those
non-sports related instances. There may be a nominal
charge for such scraps.
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking the below image.
3. After signup, Bongo will provide you with your very own US address.
4. Back at our site, proceed to checkout.
5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
7. Choose your domestic shipping method, and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
You have no risk. We are so
confident of our cages, we are offering a 100% Money Back Guarantee on
the cage system - for one full year. (This does not apply to pitching
machines and accessories as these manufacturers have their own warranty,
guarantee, and return policies.)
